Privacy Policy

This Privacy Policy explains how GiveSpring ("GiveSpring," "we," "us," or "our") collects, uses, and protects information when you use our donation software, websites, and related services (the "Services"). By using the Services, you agree to the practices described in this policy.

1. Information We Collect

We collect information you provide directly, information created through your use of the Services, and information gathered automatically.

• Account information. Your name, email address, organization name, password, and billing details when you create an account or purchase a subscription.
• Donation and transaction information. Donation amounts, dates, and records, along with donor names and contact details submitted through donation forms. Full payment card details are collected and processed by our payment processor and are not stored on our servers.
• Usage information. Pages viewed, features used, referring pages, device and browser type, approximate location, IP address, and similar diagnostic data.
• Cookies and similar technologies. As described in the Cookies section below.

2. How We Use Your Information

We use the information we collect to:

• Provide, operate, maintain, and improve the Services.
• Process subscriptions and facilitate donations.
• Communicate with you about your account, updates, security notices, and support requests.
• Personalize your experience and understand how the Services are used.
• Detect, prevent, and address fraud, abuse, and technical issues.
• Comply with legal obligations and enforce our terms.

3. How We Share Information

We do not sell your personal information. We share information only in the following circumstances:

• Service providers. Trusted third parties that help us operate the Services, such as payment processing, hosting, email delivery, and analytics, under obligations to protect your information.
• Your organization. Donation information you submit through a donation form is shared with the organization operating that form.
• Legal and safety. When required by law, legal process, or to protect the rights, safety, and property of GiveSpring, our users, or others.
• Business transfers. In connection with a merger, acquisition, financing, or sale of assets, subject to this policy.

4. Payment Processing

Payments and donations are processed by our third-party payment processor, Stripe. Your full payment card details are handled directly by Stripe under its own terms and privacy policy. We receive only the limited transaction information needed to operate the Services. We encourage you to review Stripe's privacy practices.

5. Cookies and Tracking Technologies

We use cookies and similar technologies to keep you signed in, remember your preferences, and understand how the Services are used. You can control cookies through your browser settings. Some features may not work properly if cookies are disabled.

6. Data Retention

We retain information for as long as needed to provide the Services, comply with our legal obligations, resolve disputes, and enforce our agreements. When information is no longer required, we take reasonable steps to delete or anonymize it.

7. Data Security

We use administrative, technical, and physical safeguards designed to protect your information. No method of transmission or storage is completely secure, and we cannot guarantee absolute security. You are responsible for keeping your account credentials confidential.

8. Your Rights and Choices

Depending on your location, you may have the right to access, correct, update, or delete your personal information, object to or restrict certain processing, and request a copy of your data. To exercise these rights, contact us using the details below. You can also opt out of marketing emails at any time by using the unsubscribe link included in those messages.

9. Children's Privacy

The Services are not directed to children under 13, or the minimum age required by local law, and we do not knowingly collect personal information from children. If you believe a child has provided us with personal information, please contact us and we will take appropriate steps.

10. International Data Transfers

Your information may be processed and stored in countries other than the one in which you reside. Where required, we take steps to ensure that appropriate safeguards are in place for such transfers.

11. Third-Party Links and Services

The Services may link to third-party websites or integrate third-party tools. We are not responsible for the privacy practices of those third parties, and we encourage you to review their policies before providing any information.

12. Changes to This Policy

We may update this Privacy Policy from time to time. When we do, we will post the updated version and revise the "Last updated" date above. Your continued use of the Services after changes take effect constitutes acceptance of the updated policy.

13. Contact Us

If you have questions about this Privacy Policy or how we handle your information, contact us at [[email protected]] or by mail at [Company Name, Street Address, City, State ZIP].